Loading...
COVID-19 RESPONSE: (Updated 3/20/21)
The safety of your children and our entertainers is our number one priority. We are currently only accepting a small number of bookings to allow for proper sanitation of costumes and equipment. Prior to your event, the performer a will undergo a temperature and wellness check. All events must be held outdoors and guests are required to keep a minimum 6' distance from the performers. To aid in this, we created a stage set-up that we can bring to your event at no additional charge. As per the San Diego County COVID-19 requirements, "All businesses must require their employees, contractors, owners, and volunteers to wear a face covering at the workplace and when performing work off-site." The performer will wear a clear plastic, nearly undetectable face mask for the duration of the event. Per CDC guidelines, masks are recommended for anyone over the age of 2 years old.
Q: Why should I book with The Storybook Character Company?
A: We are proud to provide San Diego and select areas of Southern California with theme-park quality character entertainment, Your children idolize their favorite fairytale characters and know everything about them, which is why we've spared no expense on our beautiful, custom made costumes and wigs. Our performers go through an extensive character training program where they learn character-specific makeup, mannerisms, poses, and voice stylings and you'll never see them break character, even when talking with adults. Lastly, we want to make your booking process just as stress-free and magical as the entertainment at your event. We love to help and are happy to share with you our favorite party planners, kid-friendly venues, bakers, and event photographers.
Q: Are your performers Employees or Contractors?
A: The Storybook Character Company is a fully licensed entertainment company with employees, not independent contractors. This is especially important if you're a corporate client, as the newly passed CA AB5 law more clearly defines the differences between the two types of workers and hiring a company that has misclassified their workers can result in fines and problems with taxes. Having employees also allows us to train our performers in-house, provide them with our approved costumes, and provide consistent, high-quality entertainment at your event.
Q: What can I expect at my event?
A: Expect to be enchanted! We'll give you a call upon our arrival so you can get the kids ready for the character's grand entrance. The performer will carry out the entertainment as described in your party package and on your contract. All you need to do is sit back, relax, and enjoy a stress-free event that your children will love and your friends will envy you for!
Q: What is Storybook’s Signature Storytelling?
A: Our performers don't just read out of a book-- they bring the story to life! To capture the attention of your audience, we'll bring a large storybook with beautiful illustrations and encourage audience participation. We also set our story time performances to music and bring out character-specific props to share as they are mentioned in the story.
Q: How does the booking process work?
A: There are three ways you can reserve entertainment with The Storybook Character Company.
Email: This is our preferred method of booking so we have written documentation of all of your party details. Please email your party details (date, time, preferred character entertainer, party package, etc) to info@thestorybookcharactercompany.com. Once we receive your email, we'll check availability and email you our booking form.
Phone: Give us a call at (858) 848-0008 and speak with one of our party specialists to make your reservation by phone.
Website: (Currently under construction). Book online by clicking any of the "Book Now" buttons on the website.
Your reservation is not confirmed until payment is received in full. A few days prior to your event, we'll be in touch with you to answer any last minute questions you may have and confirm your party details.
Q: What is your cancellation policy?
A: We hope you won't need to cancel your event but we understand sometimes life gets in the way. By submitting your order, you agree to the following cancellation fees as listed below. Should you decide to cancel your event, which may only be accepted if in writing and delivered to TSCC, the following cancellation fees will apply:
If cancelled up to 15 days prior to your event, cancellation fee of $50.
If cancelled within 14 days of your event, cancellation fee of 50% of total order amount.
If cancelled within 72 hours of the event, cancellation fee of 100% of the total order amount.
You may reschedule your reservation up to 48 hours before your scheduled event. at no additional cost, subject to availability.
Q: Can I request a specific performer for my event?
A: While we will do our best to accommodate a request for a specific performer, please note that due to scheduling conflicts we cannot guarantee that specific entertainer will be the performer at your event. We hire only the best so rest assured that all of our entertainers are wonderful!
Q: Do the performers accept gratuity?
A: If you wish to provide a tip to your performer(s), you are surely welcomed to do so but it is totally at your discretion. If you choose to tip, please do so discreetly at the end of the event. Suggested gratuity is right around 20% of your order total. The performer also receives a bonus for every 5-star review the client leaves on Yelp, Google, and Facebook, so please don't forget to leave them some love!
Q: How many guests should I invite to my event?
A: Our entertainment is designed to work best in an intimate setting to assure each child gets valuable time with the princess. Our party packages are not priced per child, but instead, priced per 30 minute appearances. Please be sure to review our different party packages, as our larger packages are more elaborate and offer more activities. If you are expecting a large number of guests at your event, we highly recommend hiring two or more characters.
Suggested Number of Guests per Character Appearance Time:
30 Minute Princess Pop-In: unlimited
1 Hour Character Appearance: up to 8 guests
1.5 Hour Character Appearance: up to 15 guests
2 Hour Character Appearance: up to 20 guests
Q: Can I extend the entertainment at the time of my event?
A: Sure, as long as the entertainers don't have a party immediately after yours, you may choose to extend the entertainment at your event. We will charge the credit card on file for the extra time after the event.
Q: Can I have my party outdoors?
A: Yes, events may be held outside. A shaded area is preferred for the performers. If you are holding your event at a park, you must arrange close parking for the entertainer. In the event of rain, the party must be moved indoors or rescheduled based on availability.
Q: What areas do you serve?
A: We service all of San Diego County, including Bankers Hill, Bonita, Cardiff, Carlsbad, Carmel Valley, Chula Vista, Clairemont, College Area, Coronado, Del Mar, Del Sur, Downtown, Eastlake, El Cajon, Encinitas, Escondido, 4S Ranch, Hillcrest, Imperial Beach, Kearny Mesa, La Jolla, La Mesa, Lakeside, Lemon Grove, Linda Vista, Mira Mesa, Miramar, Mission Valley, National City, Ocean Beach, Oceanside, Pacific Beach, Point Loma, Poway, Rancho San Diego, Rancho Santa Fe, Rancho Bernardo, San Marcos, Santaluz, Santee, Solana Beach, Spring Valley, Tierrasanta, University City, University Heights, and Vista. Please note depending on your zip code, there may be a travel fee of up to $40 to your event . Out of our service area but still want a princess party? Call us at (858) 848-0008. We will travel out of San Diego (or California, even!) for an additional travel fee.