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Q: Why should I book with The Storybook Character Company?
A: At The Storybook Character Company, we are proud to provide San Diego and select areas of Southern California with theme-park quality character entertainment. We understand how much your children adore their favorite fairytale characters, which is why we spare no detail—investing in stunning, custom-made costumes and premium wigs that bring each character to life.
Our performers complete an extensive character training program, mastering character-specific makeup, mannerisms, poses, and voice stylings. From the moment they arrive until the final goodbye, our characters remain fully in-character—even when interacting with adults—ensuring a truly immersive and magical experience.
Beyond the entertainment, we are committed to making your entire booking process seamless and stress-free. Our team is always happy to help and can gladly share recommendations for trusted party planners, kid-friendly venues, bakers, and event photographers. Your event’s magic begins the moment you book with us.
Q: Are your performers Employees or Contractors?
A: All performers with The Storybook Character Company are W-2 employees, not independent contractors. We are a fully licensed and insured entertainment company, and this distinction is especially important for corporate and professional clients.
Under California’s AB5 law, the classification of workers is clearly defined, and companies that misclassify contractors may face fines, tax issues, and legal complications. By working exclusively with employees, we ensure full compliance and peace of mind for our clients.
Having employees also allows us to provide extensive in-house training, supply our own approved costumes and wigs, and maintain the consistent, high-quality, theme-park-level entertainment our clients expect at every event.
Q: What can I expect at my event?
A: Expect to be enchanted! Upon arrival, we’ll give you a call so you can get the children ready for the character’s grand entrance. From there, your performer will lead the entertainment exactly as outlined in your party package and contract.
All that’s left for you to do is sit back, relax, and enjoy a seamless, stress-free experience—one your children will treasure and your guests will be talking about long after the celebration ends.
Q: What is Storybook’s Signature Storytelling?
A: Storybook’s Signature Storytelling is an immersive, interactive experience that brings fairytales to life. Our performers don’t simply read from a book—they become the story. Using a large, beautifully illustrated storybook, they invite audience participation to keep children fully engaged from beginning to end.
Each storytelling experience is enhanced with music and character-specific props that are introduced as they appear in the tale, creating a multi-sensory performance that feels magical, memorable, and uniquely Storybook.
Q: How does the booking process work?
A: There are three easy ways to reserve entertainment with The Storybook Character Company:
Email (Preferred):
Emailing is our preferred method so we can keep written confirmation of all your event details. Please send your party information—including date, time, preferred character(s), party package, and any special requests—to info@thestorybookcharactercompany.com. Once we receive your email, we’ll check availability and send you our booking form.
Phone:
You’re welcome to call us at (858) 848-0008 and speak with one of our royal attendants to make your reservation by phone.
Website:
Simply fill out the “Contact Us” form on our website, and a member of our team will respond within 48 hours.
Please note that your reservation is not confirmed until payment is received in full. A few days before your event, we’ll reach out to confirm your details and answer any last-minute questions—so everything is perfectly prepared for your magical celebration.
Q: What is your cancellation policy?
A: We hope you won’t need to cancel your event, but we understand that sometimes plans change. There is no fee to reschedule your event to a future date, provided the request is made in writing at least 48 hours prior to your scheduled event and is subject to availability.
By submitting your order, you agree to the following cancellation terms. All cancellations must be submitted in writing and delivered to The Storybook Character Company (TSCC) to be considered valid.
Cancellation Fees:
More than 15 days prior to your event:
A cancellation fee of $50 will apply.
Within 14 days of your event:
A cancellation fee of 50% of the total order amount will apply.
Within 72 hours of your event:
A cancellation fee of 100% of the total order amount will apply.
We appreciate your understanding, as our performers and resources are reserved specifically for your event date and time.
Q: Can I request a specific performer for my event?
A: While we are happy to note requests for a specific performer and will always do our best to accommodate them, we cannot guarantee a specific entertainer due to scheduling considerations.
That said, we take great pride in our casting process and hire only exceptional performers. Every entertainer with The Storybook Character Company is professionally trained to deliver the same high level of magic, professionalism, and immersive character experience at your event.
Q: Do the performers accept gratuity?
A: Gratuity is never required, but always sincerely appreciated. If you choose to tip your performer(s), you are welcome to do so at your discretion. Tips may be given discreetly at the conclusion of the event, with a suggested gratuity of approximately 20% of your order total.
In addition, our performers receive a bonus for every 5-star review shared on Yelp, Google, or Facebook. If you enjoyed your experience, a kind review is a wonderful way to show your appreciation.
Q: How many guests should I invite to my event?
A: Our entertainment is designed to work best in an intimate setting to assure each child gets valuable time with the princess. Our party packages are not priced per child, but instead, priced per 30 minute appearances. Please be sure to review our different party packages, as our larger packages are more elaborate and offer more activities. If you are expecting a large number of guests at your event, we highly recommend hiring two or more characters.
Suggested Number of Guests per Character Appearance Time:
30 Minute Princess Pop-In: unlimited
1 Hour Character Appearance: up to 8 guests
1.5 Hour Character Appearance: up to 15 guests
2 Hour Character Appearance: up to 20 guests
Q: Can I extend the entertainment at the time of my event?
A: Sure, as long as the entertainers don't have a party immediately after yours, you may choose to extend the entertainment at your event. We will charge the credit card on file for the extra time after the event.
Q: Can I have my party outdoors?
A: Yes, events may be held outside. A shaded area is preferred for the performers. If you are holding your event at a park, you must arrange close parking for the entertainer. In the event of rain, the party must be moved indoors or rescheduled based on availability.
Q: What areas do you serve?
A: We service all of San Diego County, including Bankers Hill, Bonita, Cardiff, Carlsbad, Carmel Valley, Chula Vista, Clairemont, College Area, Coronado, Del Mar, Del Sur, Downtown, Eastlake, El Cajon, Encinitas, Escondido, 4S Ranch, Hillcrest, Imperial Beach, Kearny Mesa, La Jolla, La Mesa, Lakeside, Lemon Grove, Linda Vista, Mira Mesa, Miramar, Mission Valley, National City, Ocean Beach, Oceanside, Pacific Beach, Point Loma, Poway, Rancho San Diego, Rancho Santa Fe, Rancho Bernardo, San Marcos, Santaluz, Santee, Solana Beach, Spring Valley, Tierrasanta, University City, University Heights, and Vista. Please note depending on your zip code, there may be a travel fee of up to $40 to your event . Out of our service area but still want a princess party? Call us at (858) 848-0008. We will travel out of San Diego (or California, even!) for an additional travel fee.